This policy explains how Lian Park Hotel in Al Khobar collects, uses and protects your personal data when you use lianpark.sa or book with us, in line with the Saudi Personal Data Protection Law.
Data we collect
- Booking details: name, mobile number, email (optional), stay dates, number of guests and special requests.
- Check-in details: nationality and ID type and number when you sign the accommodation agreement, as required by regulations.
- Payment details: payments are processed by the licensed MyFatoorah gateway. We never store card numbers or security codes — only the transaction reference, status and amount.
- Messages: anything you send us through the contact form or WhatsApp.
- Technical data: language preference and search details kept in your browser to make booking easier.
How we use it
- To complete, confirm and manage your booking and stay.
- To send verification codes, booking confirmations, receipts and reminders by WhatsApp or email.
- To process payments and refunds.
- To answer your enquiries and improve our service.
- To meet the legal obligations of hotel establishments.
Sharing
We do not sell your data. We share it only as needed with: MyFatoorah to process payments, WhatsApp Business (Meta) and our email provider to send messages, and competent authorities when legally required.
Retention and security
We keep your data for as long as needed to provide the service and for the periods required by accounting and hospitality regulations, protected by appropriate technical and organisational measures including encrypted connections and staff-only access.
Your rights
You may ask to access, correct, delete or receive a copy of your data, or object to uses that are not needed for the service, as permitted by law. Email us at info@lianpark.sa.
Changes
We may update this policy when needed; the latest version published on this page applies.